Last week. I booked an overnight stay at Marco Polo Hotel to relax after my busy day at work. Since our office is located also in the same building, it was very convenient for us to just head to the hotel room and rest.
THE CHECK-IN EXPERIENCE: Miscommunication
I inquired at the concierge area near their lobby and I was informed that check-in will be done at the 24th floor. They accepted our luggages and informed us that those will just be delivered in the room.
Upon approaching the front desk officer named Adi, I was surprised that I had to pay the full amount there. In other hotels like Fairways and Shangri-la, they take the full amount already one or two days before you check-in. A night before, I called to check if I had to settle something in the hotel and I was informed that I only had to prepare incidental deposit of P2,000 and additional payment for the kid’s breakfast. It was a wise decision for me to bring cash; otherwise, it will be a humiliating situation. In my experience with Holiday Inn, they explained to me via email the total amount that they have taken in my credit card and the balance that I have to settle upon check-in. Though Adi explained that the reservation was just guaranteed by credit card and that the full payment will be over the counter, they shouldn’t have confirmed to me over the phone that payment was already settled when the truth is they just blocked the amount. If I was informed about that, I still had the option to cancel. Adi is very polite and I was not stupid not to understand her explanation– so it was settled already.
Just a secret- Shhh! In the photo above, the man at my right side was complaining about the deceiving rates in their website.
I requested for an early check-in at 12nn and Adi asked for my mobile number– just in case there is already an available room, she will text me. I actually wasn’t expecting that but I got a call from her around 12nn informing me that I can get the keycard in the frontdesk area.
After the quick registration in the 24th floor, we were ushered and greeted by elevator attendants (I don’t know if my term is correct, hehe!). They will ask you if you will be going up or down and will assist you in entering the elevator. Hmmm, I loved that kind of spoiling.
THE CONTINENTAL SUPERIOR ROOM
For P8,100 we got a small room with double beds and a spacious bathroom– actually not bad enough but for a five star hotel, it has to be almost perfect.
There was a Nespresso machine and minibar.
We had a city view in our room with complimentary fruits (three oranges). I was thankful but I was about to burst into laughter when I saw those. In other hotels like Shangri-la and Discovery Suites, we used to receive more freebies like assorted cakes, pastries and ASSORTED fruits.
Our room was in the 43rd floor. I chose the Continental room because of the benefits including three buffets (afternoon tea, cocktails and breakfast). Aside from that, the guest can also use the boardroom for two hours, complimentary laundry and pressing service, use of the private library, packing and unpacking service, shoe shine service, business center services and daily newspaper.
We were able to use the boardroom from 3-5 pm for our tutor orientation at Smart Tutee. The only downside was that because we were busy, we were not able to take advantage of the cakes and other pastries.
BREAKFAST @ THE CONTINENTAL LOUNGE
Because we didn’t have a choice, we only had limited selection at the continental lounge. We prefer to have our breakfast in the regular buffet that they have in regular rooms. I am looking for variety of foods since I am a very picky eater. They should have the option if the guest would like to have his/her breakfast served at the restaurant or at the Continental Club Lounge.
I only had Chicken Afritada and scrambled egg for breakfast and sweets.
Because there were sweets, I couldn’t complain anymore.
Before we proceed to the room to change and head to the pool area, we had our pictorial first 🙂
THE POOL & GYM @ the 22nd FLOOR
Upon reaching the 22nd floor, there’s a lobby and reception area where you can get your locker keys and borrow towels in the pool area.
I super LOVED the indoor pool. The time when we went in the pool area, it wasn’t crowded yet. We soaked ourselves in the jacuzzi– hubby and I decided not to swim because we might feel cold after.
While we were soaking in the jacuzzi, Junry (the pool attendant) approached us and gave us glasses of infused water even if we did not ask for it.
After swimming, we went to the sauna, had a shower and just visited the gym. We didn’t have the time to work out. The staff didn’t tell us that it’s open for 24 hours. Had we known about it, we could have visited a night before we check out.
We also didn’t have the time to go to Flow Spa because we’re too exhausted and we didn’t want to waste our time.
Like the Gold’s Gym Express @ the Holiday Inn, the gym in Marco Polo is also small. What I didn’t like also is that the jacuzzi is in the pool area and not in the changing room like that of Discovery Suites and Edsa Shangri-la Manila.
The changing room is just fine, but not that impressive. The vanity kit wasn’t complete– no comb. I thought there was so I didn’t bring mine. I ended up finger-combing my hair.
There were lounge chairs inside the changing room where you can rest or take a nap.
LUNCH @ THE CONTINENTAL CLUB
After swimming, we had another round of breakfast which actually served as our lunch because we had rice and other dishes. Luckily, there was chicken afritada left 🙂
TOUR AT THEIR EVENTS AREA AND FUNCTION ROOMS
Check-out was a breeze but what i didn’t like is that they didn’t have a late option for club guests. In Shangri-la you will be asked upon check-in what time do you prefer to check-out. Their usual answer would be: ” I apologize but due to high volume of guests we can only give you until 12nn.” I think, they were lying. The truth is they can give a late check-out if they want to.
Anyway, we have enjoyed our stay though it wasn’t perfect. In the future, I might book a larger Continental room but I’m also considering Shangri-la since only the breakfast incident @ Heat ruined my day.
MARCO POLO ORTIGAS MANILA
Meralco and Sapphire Road, Ortigas Center, Pasig City
(02) 720 7777